Customer Complaint - Submission Successful

Thank you for submitting this complaint. To assist with this, can you please review the below to ensure you are fully aware of your role and responsibility within this process. If you have any questions, please discuss with your line manager.

  • Please copy or forward all correspondence relating to this complaint to or from clients/customers to
  • This email address is for internal use only. Please do not issue it to any external parties or forward directly any correspondence you receive from this email address.
  • All communication will be sent to you directly to notify your client; the complaints department will not speak directly to the complainant. It will be your responsibility to keep your customer or client updated on the progress of this complaint.
  • The final decision will be sent to you for you to communicate to your customer.
  • The complaints department will update you at regular intervals and will endeavour to close this complaint as soon as possible.
  • Please respond to any queries sent to you within 48 hours.
  • Any queries sent to yourselves that are not responded to within 10 working days will be recorded as satisfied and the complaint will be closed.